Image: Conflict Resolutionwww.westbrookstevens.com
Ten Strategies for Conflict Resolution
• When angry, separate yourself from the situation and take time to cool down.
• Attack the problem, not the person. Start with a compliment.
• Communicate your feelings assertively, NOT aggressively. Express them without blaming.
• Focus on the issue, NOT your position about the issue.
• Accept and respect that individual opinions may differ, don’t try to force compliance, work to develop common agreement.
• Do not review the situation as a competition, where one has to win and one has to lose. Work toward a solution where both parties can have some of their needs met.
• Focus on areas of common interest and agreement, instead of areas of disagreement and opposition.
• NEVER jump to conclusions or make assumptions about what another is feeling or thinking.
• Listen without interrupting; ask for feedback if needed to assure a clear understanding of the issue.
• Remember, when only one person’s needs are satisfied in a conflict, it is NOT resolved and will continue.
• Forget the past and stay in the present.
• Build ‘power with’ NOT ‘power over’ others.
• Thank the person for listening.
Developed by Wholistic Stress Control Institute, Inc.
• When angry, separate yourself from the situation and take time to cool down.
• Attack the problem, not the person. Start with a compliment.
• Communicate your feelings assertively, NOT aggressively. Express them without blaming.
• Focus on the issue, NOT your position about the issue.
• Accept and respect that individual opinions may differ, don’t try to force compliance, work to develop common agreement.
• Do not review the situation as a competition, where one has to win and one has to lose. Work toward a solution where both parties can have some of their needs met.
• Focus on areas of common interest and agreement, instead of areas of disagreement and opposition.
• NEVER jump to conclusions or make assumptions about what another is feeling or thinking.
• Listen without interrupting; ask for feedback if needed to assure a clear understanding of the issue.
• Remember, when only one person’s needs are satisfied in a conflict, it is NOT resolved and will continue.
• Forget the past and stay in the present.
• Build ‘power with’ NOT ‘power over’ others.
• Thank the person for listening.
Developed by Wholistic Stress Control Institute, Inc.
Image: holding hands | Flickr - Photo Sharing
www.flickr.com
www.flickr.com